Privacy policy

1. INTRODUCTION

1.1 We are pleased that you are visiting our website, revelorstore.com, and thank you for your interest. Below we explain how we handle your personal information when you use our website. "Personal information" refers to any information that identifies you, or from which your identity can reasonably be ascertained.

1.2 This Privacy Policy is issued by Revelor ("we", "us", "our") in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1.3 For security reasons and to protect the transmission of personal information and other confidential content (e.g., orders or inquiries), this website uses SSL or TLS encryption. You can recognise an encrypted connection by the string "https://" and the padlock symbol in your browser's address bar.

2. WHAT INFORMATION WE COLLECT

When you use our website for informational purposes only, i.e., if you do not register, place an order, or otherwise provide us with information, we only collect data that your browser transmits to our server (so-called "server log files"). This includes:

  • The website you visited
  • Date and time of access
  • Amount of data sent
  • Source/reference from which you accessed the page
  • Browser used
  • Operating system used
  • IP address used (where applicable, in anonymised or de-identified form)

This information is collected on the basis of our legitimate business interest in maintaining the security, stability and functionality of our website. We do not otherwise disclose or use this data, but reserve the right to review server log files if there are specific indications of unlawful use.

When you place an order, create an account, sign up to a newsletter, or contact us, we additionally collect the personal information you provide directly, such as your name, email address, shipping address, and order details.

3. COOKIES

Our website uses cookies — small text files stored on your device — to enable the site to function properly. This includes essential cookies (e.g., to remember the contents of your shopping cart) and session cookies (deleted once you close your browser).

You can set your browser to notify you when cookies are being set, and to accept or decline them on a case-by-case basis or generally. Please note that if you decline cookies, some functionality of the website may be limited. Instructions for managing cookies can be found in the help section of your browser (Chrome, Firefox, Safari, Edge, etc.).

If, in future, we introduce third-party analytics, advertising, or marketing cookies, we will update this Privacy Policy accordingly and, where required, seek your consent.

4. CONTACT

When you contact us (e.g., via our contact form or email), we collect the personal information you provide in that communication. This data is used solely to respond to your inquiry and for related administrative purposes. Your information will be retained only for as long as necessary to resolve your inquiry, unless we are required by law to retain it for longer.

5. CUSTOMER ACCOUNTS AND ORDER PROCESSING

When you place an order or create a customer account, we collect and process the personal information necessary to fulfil your order and manage your account, including your name, contact details, shipping address, and order history.

You may request deletion of your customer account at any time by contacting us at lachlan@revelorstore.com. We retain order and account information for as long as necessary to fulfil the transaction and to meet our tax and record-keeping obligations under Australian law, after which it is deleted or de-identified.

6. PAYMENT PROCESSING

To process your order, your payment details are handled directly by our payment providers:

  • Shopify Payments — used to process credit and debit card payments.
  • PayPal — used to process PayPal payments, where selected at checkout.

We do not store your full payment card details on our own servers. Each provider processes your payment information in accordance with its own privacy policy:

7. ORDER FULFILMENT

We share the personal information necessary to deliver your order (such as your name and shipping address) with the courier or delivery partner engaged to fulfil that order. This information is only used for the purpose of delivering your goods.

8. DIRECT MARKETING

If you choose to sign up for marketing communications from us (e.g., via a newsletter or checkout opt-in), we will use your email address to send you offers and updates. You can unsubscribe at any time using the link provided in any marketing email, or by contacting us directly at lachlan@revelorstore.com. Once you unsubscribe, your details will be removed from our marketing list.

We do not currently use any third-party email marketing or advertising platforms. If this changes, we will update this Privacy Policy to reflect the tools in use.

9. YOUR RIGHTS

Under the Australian Privacy Principles, you have the right to:

  • Request access to the personal information we hold about you;
  • Request correction of any inaccurate or outdated personal information;
  • Request deletion of your personal information, subject to our legal retention obligations (e.g., tax and business records);
  • Withdraw consent to marketing communications at any time;
  • Lodge a complaint if you believe we have mishandled your personal information.

To exercise any of these rights, please contact us using the details in Section 11 below.

10. COMPLAINTS

If you have concerns about how we have handled your personal information, please contact us first so we can attempt to resolve the matter. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

11. DATA RETENTION

We retain personal information only for as long as necessary to fulfil the purposes it was collected for, including to satisfy any legal, accounting, or reporting requirements under Australian law. Once no longer required, your data is securely deleted or de-identified.

12. CONTACT US

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:

Revelor Email: lachlan@revelorstore.com Australia

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on this page.