Shipping policy

Shipping Policy

Last updated: 25 August 2026

At REVELOR, we aim to make getting your order as simple and seamless as possible. This Shipping Policy explains how orders are processed, shipped and delivered.

1. Where We Ship

REVELOR currently offers shipping within Australia, with international shipping also available to selected destinations where supported.

International shipping availability, costs and delivery timeframes may vary depending on the destination and the products ordered.

If international shipping is unavailable for your location, this will be indicated at checkout.

2. Order Processing

Orders are generally processed within 1**-2 business days**.

In some circumstances, processing may take up to 4 business days, depending on product availability, supplier processing times, order volume and fulfilment requirements.

Processing time refers to the time required to prepare your order before it is dispatched. It does not include the shipping time.

Once your order has been dispatched, you will receive tracking information where tracking is available.

3. Australian Shipping

REVELOR currently offers free standard shipping Australia-wide.

Estimated standard delivery time after dispatch is:

7–12 business days

Delivery times are estimates only and are not guaranteed.

Actual delivery times may vary depending on your location, shipping provider, public holidays, peak periods, weather, carrier delays and other circumstances outside REVELOR's reasonable control.

Estimated overall timeframe

As a general guide, customers should allow approximately:

6 – 16 business days from order placement

for processing and standard delivery.

Orders may arrive sooner.

4. Tracking

Tracking information will be provided once your order has been dispatched and tracking becomes available.

Tracking information may take some time to update after the initial dispatch.

If your tracking information has not updated for an extended period or appears unusual, please contact our customer support team (support@revelorstore.com) and we will investigate the matter.

5. Multiple Shipments

Because REVELOR works with multiple manufacturers and fulfilment partners, products from the same order may occasionally be shipped separately.

This means you may receive multiple tracking numbers and your products may arrive at different times.

You will not be charged additional shipping fees for separate shipments resulting from the fulfilment of the same order.

6. Delayed Orders

Delivery timeframes provided by REVELOR are estimates only.

Delays may occur due to circumstances outside our reasonable control, including:

Courier or postal delays
Severe weather
Natural disasters
Public holidays
Peak shopping periods
Customs processing
Incorrect or incomplete delivery information
Transport disruptions
International shipping delays
Other circumstances affecting our fulfilment or delivery partners

If your order appears to be significantly delayed, please contact us.

We will investigate the shipment with the relevant fulfilment or shipping provider and assist you in determining the status of your order.

7. Lost Orders

If you believe your order has been lost in transit, please contact REVELOR.

We will investigate the matter with the relevant shipping or fulfilment provider and work with you to determine the appropriate resolution.

Where an order is confirmed as lost, REVELOR may arrange a replacement or refund, subject to the circumstances and any applicable rights under Australian Consumer Law.

8. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information at checkout.

If an order is returned or delivery is unsuccessful because incorrect or incomplete information was provided, please contact us as soon as possible.

Additional shipping costs may apply where a new shipment is required due to incorrect information supplied by the customer, except where otherwise required by law.

9. International Shipping

Where international shipping is available, delivery times and shipping charges will be calculated or displayed at checkout where possible.

International customers may be responsible for customs duties, taxes, import charges or other fees imposed by their destination country.

REVELOR does not control these charges and cannot guarantee that they will not apply.

International orders may also experience additional delays due to customs processing or local delivery services.

10. Damaged Orders

If your order arrives damaged, please contact REVELOR as soon as reasonably possible.

We may request photographs or other information about the condition of the package and product so that we can investigate the issue with the relevant fulfilment or shipping provider.

Where a product is damaged, faulty or otherwise fails to meet applicable consumer guarantees, your rights under Australian Consumer Law will apply.

11. Incorrect or Missing Items

If you receive an incorrect product or an item appears to be missing from your order, please contact us.

We will investigate the issue with the relevant fulfilment provider and assist in resolving the matter.

Please do not dispose of packaging or product materials until the issue has been investigated, as photographs or other information may be required.

12. Australian Consumer Law

Nothing in this Shipping Policy is intended to exclude, restrict or modify your rights under the Australian Consumer Law.

Where a product or delivery issue gives rise to rights or remedies under Australian law, those rights will continue to apply regardless of the timeframes or procedures outlined in this Shipping Policy.

13. Contact Us

If you have any questions regarding shipping, tracking or the status of your order, please contact:

REVELOR
Email: support@revelorstore.com

When contacting us about an order, please include your order number where possible so that we can assist you more efficiently.